Compose - Direct Message

Location: Home Page

 

Before using this feature you must have a Direct address defined in your user account.

Use Direct messaging only for healthcare purposes.

 

To send a Direct message:

1.Click Compose.

2.Select recipient:

•Recent list - click name if present.

•Search - enter the recipient's name or Direct address in the Search box, then click name to select.

•If you don't know the recipient's Direct address, check the Directory in the Address Book to see if it has been shared with us.

•If the recipient doesn't exist, click New.

3.Check Send direct to... then click OK.

4.A message banner displays letting you know the level to which the recipient's identity has been verified by a registered authority (e.g. credit bureau). All participants in the DirectTrust network are fully verified. A lower level verification does not mean the recipient is untrustworthy; its simply a signal to be cautious that you are sending to the correct recipient.

•Green banner - Fully verified

•Blue banner - Some level of verification

•Yellow banner - May not have been verified

5.Enter a Subject.

6.Enter the message text.

•To format the text, use the bold, italics, and underline buttons.

•To use pre-defined templates, click the Templates button.

7.Add attachments as needed.

8.Add other recipients as needed.

9.Click SEND.

 

 

Failure Notification

If a Direct message cannot be delivered or if an acknowledgment notification is not returned by the recipient's system, a Direct Message Failure notification is sent to the Inbox (or System folder if set to do so) to let you know the status. The recipient's Direct address is included in the subject line of the notification.

 

 

 

When searching for an address that results in multiple entries for the same recipient, click on the contact to verify it contains the Direct address. There are separate contacts in the Address Book for each contact method. For example, if the recipient has a Direct address, an email address, and a fax number there will be 3 separate contacts.