Patient Portal Grant Family Access

Location: Patient Portal

Family Access allows a patient to designate others to log into the Patient Portal on their behalf. If a patient elects to do this, the designated person will have full access to their information.

To give a family member access:

1.Sign onto the Patient Portal using the patient’s Username and Password.

2.Click My Profile.

3.Next to Family Access click Manage.

4.The Current Access section shows the number of users that currently have access to your portal.

5.If your family member doesn’t have an account to the Patient Portal, fill out the top part of the screen (Create a new user).

•Enter the name of the person you are adding to your account.

•Enter a Username and Password that person will use when logging onto the Patient Portal.

•You may also enter the Reason you are adding this person to your account.

•Optionally, you may enter a date this person’s access to your account will expire.

•Click Create user and grant access.

•Repeat step 5 for additional users as needed.

•If finished, click the X to close.

6.If your family member already has their own account to the Patient Portal, fill out the bottom part of the screen (Grant an existing user access).

•Enter the Existing username and Password of the person you are adding to your account. This would be the username and password they use to log onto their own Patient Portal.

•You may also enter the Reason you are adding this person to your account.

•Optionally, you may enter a date this person’s access to your account will expire.

•Click Grant Access.

•Repeat step 6 for additional users as needed.

•If finished, click the X to close.

To disable a family member’s access:

1.Sign onto the Patient Portal using the patient’s Username and Password.

2.Click My Profile.

3.Next to Family Access click Manage.

4.Click the Disable button by the person’s name.

To extend the expiration of a family member’s access:

1.Sign onto the Patient Portal using the patient’s Username and Password.

2.Click My Profile.

3.Next to Family Access click Manage.

4.Click the Update expiration button by the person’s name.

5.Enter the new expiration date.

To delete a family member’s access and entire account:

1.Sign onto the Patient Portal using the patient’s Username and Password.

2.Click My Profile.

3.Next to Family Access click Manage.

4.Click the Delete button by the person’s name.