Reactivate Accounts with Expired Credit Cards

Location: Admin

Oops, your credit card has expired and your staff can't access the Updox account. No worries, the account holder can reactivate the account by updating the credit card information.

Notifications

•The following notice is emailed to the account holder when the account is locked:

Your credit card has been repeatedly declined, and we have locked your account. To unlock your account, please have the account holder sign into the Updox Web Application. Upon sign in, the account holder will be redirected to a page allowing them to enter new credit card information. We look forward to serving you again as soon as possible.

Thanks,

The Updox Team

•The following message displays on the screen:

The credit card on file for your account is no longer viable, and your account has been locked. No information is lost when your account is locked. Please update your credit card information to reactivate your account.

To reactivate:

1.Log into the Updox application. A screen immediately displays to enter the credit card information.

2.Enter the revised credit card information.

3.Click REACTIVATE ACCOUNT.