What are Queues?

Queues are like file folders; they provide a way to organize items in your Workspace, help you manage workflows, and enable you to share access with multiple users.  

Here are some ideas for using queues:

Organize items by department

oFront Desk

oLab

oMedical Records

oBilling

Organize items by type

oFaxes

oIncoming referrals (CCD)

oMessages from the patient portal

Organize items by user profession

oDoctors

oNurses

oAdministration

Organize items by the task to be done

oTo be reviewed

oTo be followed-up

oTo be saved in the EHR

When a user has access to multiple queues they can use the Workspace queues filter to limit the items shown.

To send an item to a queue:

1.Click on an item in the Workspace.

2.Click the Send Item button.

3.Enter the name of the queue in the Search box.

4.In the Search results window click on the queue then click OK.

5.Optionally, you can enter a Subject and/or Notes to send with the item.

6.Click Send.