Text Message

The Text Message feature lets you send SMS text messages from the Inbox to a person's cell phone.

•Each time the recipient responds or you send a reply those messages append to the original text message (similar to text messaging on your phone). 

•When a response is received, the original text message shows as unread in the Inbox.

•After 24 hours of inactivity, the text message thread will expire. Any subsequent messages between you and the recipient will start a new thread.

Notes:

•This service is free and available for select EHR products. 

•A phone number is automatically assigned to the practice (or location) upon sending the first message.

•The message type is Text Msgs. 

•When a text message is received, the Address Book names (first, last, and/or business) associated with the telephone number display to identify the sender. If the telephone number is not listed in your Address Book, just the number displays.

•Attachments cannot be sent or received via text messaging.

For information on using Updox Secure Text, please see the Secure Text section of this guide.

Location: Home Page

To send a text message.

1.Click Text Message (on the tool bar).

2.Send To - search for a contact or enter a cell phone number (note: search results only return contacts with a cell phone number on file).

3.Send From - if your implementation is using Locations, the Send From prompt is presented to let you select the location from where the message is being sent. Any replies received will be routed to the location's Inbox (instead of the practice Inbox). The next time you send a text message, the last location selected will be your default and you may accept it or select another location.

4.Message - enter the text message (up to 140 characters). You can also use any templates you have created that are shorter than the 140 character limit.

5.To finish, click Send Message or Cancel.