User Validation Failed

To further protect a patient's healthcare information, Patient Portal users must enter the patient's birthdate the first time they log in, each time their password is reset, and if the name and/or birthdate has changed since the last patient sync.

If the user fails to enter a matching birthdate after five tries, their Patient Portal account will be locked and a notification message will be sent to the Practice Inbox about the failed validation.

Action Items

1.Investigate why the patient's birthdate is incorrect. It may have simply been a typo or something more serious may have occurred (e.g. a database restore overwrote the patient's account with another patient's data).

2.If only the birthdate is incorrect, update it then reset the patient's password.

3.If it appears that another patient's data is in the account, immediately contact your EHR vendor's Support department.