Assign Users to Patient Alphabet Letters

Mohegan - Assign Users to Patient Alphabet Letter(s)

Location: Admin

This is an optional function that enables you to assign patients to specific department users or groups of users (queues) based on the beginning letter(s) in a patient's last name. A user's range begins with their assigned letter and ends just before the letter assigned to the next user. You can use multiple letters (up to 4) to sub-divide the patient alphabet even further, if needed. For example:

Letter(s)	Department User	Patient Last Name Range
A	Sally Walters	A, B, C, D, E
F	Tim Jackson	F up to names beginning with Fl
Fl	Joan Stevens	Fl through the rest of the F names
K	John Hart	K, L. M, N, O, P, Q
R	Bill Harris	R, S, T, U, V, W, X, Y, Z

Queues

A Queue is a group of users that have access to the same Inbox and provide a great way to handle user absences (e.g. vacation, sick leave). Instead of assigning patients to a single user you can assign them to a Queue instead. See the Manage Queues article for details on adding Queues.

Departments that do not want to utilize this functionality may completely ignore it. Portal users will still be able to select a recipient from the departmental dropdown list in the Portal when sending a message or form.

To assign users/queues to patients:

1.Go to Admin > Patient Portal.

2.Click the Assign Users to Patients tab.

3.Select a department (location).

4.Click ADD NEW GROUP.

5.In the first box enter an alphabet letter(s) to assign to a user or queue.

6.In the second box, select the department user or queue.

7.Repeat steps 4 - 6 for each user to be assigned a letter range.

8.Click SAVE.

9.Repeat steps 1 - 8 for each department, as needed.