Define Computer Voice Reminder Scripts

Location: Admin

This function lets you define your own library of computer voice reminder scripts.

To add your own Computer Voice template(s) for reminders:

1.Click MENU > Admin > Reminders > Scripts.

2.Click New.

3.Click ADD COMPUTER VOICE  SCRIPT.

4.Enter the Script Name.

5.In the Message box, compose the reminder message:

•Use variables to insert patient specific or practice information.

•The following statement is automatically added to your message: Press 1 to confirm the appointment or 2 to cancel.

•For example: [fullname] has an appointment on [date] at [time] with the [practicename] office. If you have any questions, please call [practicephone].

6.Click Save.

7.To use your own reminders scripts, go to Admin > Scheduling > Appt Types to change the script to use for each of your appointment types, as needed.

Variables

[fullname] - The patient's first and last name

[firstname] - The patient's first name

[lastname] - The patient's last name

[date] - The date of the appointment

[time] - The time of the appointment

[type] - The type of the appointment (i.e. description)  Note: Take caution with using this variable if you have any appointment types that are privacy sensitive (e.g. HIV follow-up).

[location] - The location name of the appointment (only available if your account is configured for locations)

[address] - The address of the location or practice (only available if your account is configured for locations)

[with] - The calendar the appointment appears on

[practicename] - The name of the practice

[practicephone] - The practice telephone number

Required Variables

•[firstname]

•[date]