Forgot Password

Location: Login

If you have forgotten your password:

1.On the login screen, click Forgot password.

2.Enter your Username.

3.Click RESET.

4.If your username is an email address, we will send the instructions directly to you.

5.If your username is not an email address, we will send the instructions to your Account Holder's email address.

6.Once the email is received, open it then click the link. Note: the link expires in 4 hours. If you waited too long, go back to the login screen and click Forgot password.

7.Enter New Password (see password rules).

8.Enter password again in Confirm Password.

9.Click Change Password.

Password Rules:

•At least 8 characters (maximum of 30 characters)

•At least one upper case letter

•At least one lower case letter

•At least one number or special character

•Does not contain your user name

Another Option:

1.Ask your Administrator to change your password.