Organization Method - DirectTrust Activation Overview
The DirectTrust Activation enables you to send Direct messages to providers outside of your practice who are also part of the DirectTrust network. Without this step you can only exchange Direct messages within your practice.
Key Points
The DirectTrust Activation process is mandatory to enable Direct messaging with external users.
The identity verification pertains to a human not a company.
The information is kept secure via encryption.
Purpose
The DirectTrust Activation process is part of the initial implementation of your Direct messaging application and only takes a few minutes. This process enables you to send Direct messages to providers outside of your practice who are also part of the DirectTrust network.
Security is the key component that distinguishes Direct messaging from regular email. In order to exchange Direct messages both the sender and receiver need to validate “who they say they are”. This is accomplished by verifying the identity of each user before issuing a Direct address to them.
Identity Verification
Since your EHR vendor is using organizational-level security certificates, only one person (the practice representative) completes the DirectTrust Activation process. That person is then responsible to ensure the practice verifies the identity of other users who will be issued a Direct address. Typically, a person’s identity is verified during the hiring process so no further action is usually needed by the representative (e.g. I9 Employment form, copy of passport or driver’s license).
Activation Process
The DirectTrust Activation process consists of the following parts:
•General information
•Government ID verification
•Financial ID verification
•Confirmation code and voice recording
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Privacy and Security Assurances Your information is well protected using encryption, firewalls, and intrusion monitoring. Identity verification does not effect your credit history; the process simply verifies that the information you provide is tied to you. We never see your credit report and we do not keep your Social Security Number or Credit Card Number. |
Notes
All the sections of this process pertain to a single “person”. It’s that person’s identity that is being verified, not the practice.
If you choose the NPI as your government ID, it must be your individual NPI not the practice NPI.
If the representative leaves the practice, another person needs to assume the role and complete the identity verification process.
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