Folders

Location: Workspace

 

The items you send and receive are organized into folders.

 

 

Folder

Description

Inbox

The Inbox folder contains the incoming items; very similar to the Inbox in your email application. Various notifications are also sent to this folder (e.g. error messages, failed faxes, etc.)

Sent

The Sent folder contains the items you have sent out (emails, Direct messages, faxes, etc.). This is also where you'll find fax confirmations.

Archive

The Archive folder contains items that are automatically archived as well as items that you have specifically sent to Archive. Emails and Direct messages are automatically archived once you reply to them.

Spam

The Spam folder contains items you have specifically marked as spam or have automatically been routed here via The Blocklist.

Trash

The trash folder contains items that have been deleted.

System

The system folder contains non-vital system generated messages.

 

 

System Folder Messages

Appointment conflicts

Appointment cancellations 

Appointment confirmations 

New appointments (from Patient Portal requests that are auto-approved)

Reminder csv file uploads

New portal account created notification

Payment cancelation notification

Portal password reset 

General system error notification 

Portal timeout