Folders
Location: Workspace
The items you send and receive are organized into folders.
Folder |
Description |
Inbox |
The Inbox folder contains the incoming items; very similar to the Inbox in your email application. Various notifications are also sent to this folder (e.g. error messages, failed faxes, etc.) |
Sent |
The Sent folder contains the items you have sent out (emails, Direct messages, faxes, etc.). This is also where you'll find fax confirmations. |
Archive |
The Archive folder contains items that are automatically archived as well as items that you have specifically sent to Archive. Emails and Direct messages are automatically archived once you reply to them. |
Spam |
The Spam folder contains items you have specifically marked as spam or have automatically been routed here via The Blocklist. |
Trash |
The trash folder contains items that have been deleted. |
System |
The system folder contains non-vital system generated messages. |
System Folder Messages
•Appointment conflicts
•Appointment cancellations
•Appointment confirmations
•New appointments (from Patient Portal requests that are auto-approved)
•Reminder csv file uploads
•New portal account created notification
•Payment cancelation notification
•Portal password reset
•General system error notification
•Portal timeout