Greenway PrimeSuite - Compose an Email Message

Location: Home Page

The Compose feature lets you send a Direct message, a secure message to the patient portal, an email, or a fax. This article is specific to composing an email message.

1.Click Compose

2.In the Search box enter the recipient’s name, direct address, email address or fax number.

If the recipient is already in your address book, select them from the list, then click OK.

If the recipient isn’t in your address book:

oEnter the email address in the Search box.

oClick Create and send to.

oEnter the first name, last name, and company.

If the recipient is a patient who isn’t in Updox but is in Greenway PrimeSUITE:

oClick FIND IN EHR (scroll down if the button isn’t visible).

oEnter patient’s first name, last name, date of birth, and/or ID, then click SEARCH.

oSelect one or more patients (the status column indicates if the patient is in Updox).

oClick SYNC.

3.Enter a Subject.

4.Select the from address:

To send from your address, uncheck Send as Practice.

To send from the practice address, check Send as Practice.

5.To attach one or more documents, check Include attachments.

At the bottom of the page click the + sign to add attachments.

Navigate to the document location then double click the document to attach.

Repeat for each document you want to include.

To rearrange the documents, click on the document then drag it to another position in the attachment list.

6.Enter the message text.

To format the text, use the bold, italics, and underline buttons.

To use pre-defined templates, click the Templates button.

7.To send a message to another recipient:

Enter their name or address in the box: Search for additional contacts or users…

Repeat the steps above starting with the bullets under Step 2.

8.Click SEND.