Greenway DirectTrust Activation

The DirectTrust Activation enables you to send Direct messages to providers outside of your practice who are also part of the DirectTrust network.

 

Security is the key component that distinguishes Direct messaging from regular email. In order to exchange Direct messages both the sender and receiver need to validate “who they say they are”. This is accomplished by verifying the identity of each user before issuing a Direct address to them.

 

Only one person (the practice representative) completes the DirectTrust Activation process. That person is then responsible to verify the identity of other users given a Direct address at the practice. Typically, a person’s identity is verified during the hiring process so no further action is usually needed by the representative (e.g. I9 Employment form, copy of passport or driver’s license).

 

 

The DirectTrust Activation process consists of three parts:

Government ID verification (NPI number)

Financial ID verification (credit card)

Confirmation number and voice recording

 

 

All the sections of this process pertain to a single “person”. It’s that person’s identity that is being verified, not the practice.

 

Concerned about using your credit card? Don’t be, this is simply an identity verification and does not affect your credit report or credit score. There is no charge to your card. All the information is kept secure through encryption and your credit card number is not saved.

 

The practice representative must have an individual National Provider ID (NPI) and a personal credit card.

 

If the representative leaves the practice, another person needs to assume the role and complete this identity verification process.

 

 

DirectTrust Activation 

1.Go to the DirectTrust Activation page as specified by your EHR system.

2.Enter the practice Site ID.

3.Enter your individual National Provider ID (NPI) then hit the <Tab> key.

•Use your individual NPI, not the one for the practice.

•It’s OK if your practice name and/or address are out of date. Please continue with this process.

4.Enter your Direct User Name

•This is the part of your Direct address that is left of the @ sign (e.g. jsmith).

5.Enter a Direct Subdomain

•This is the part of the Direct address that is right of the @ sign and before .gwaydirect.com (e.g. abcmed). It applies to the practice as a whole.

•The full Direct address example = jsmith@abcmed.gwaydirect.com.

6.For the Voice Validation section:

•Enter your Phone Number. Use a number where you can be reached during the registration process without going through a receptionist or automated routing system (e.g. cell phone).

•Click Call Me.

•Enter the Confirmation Code.

•State your name, practice name, and that you are an authorized representative of your practice. Hang up the call.

7.For the Financial ID section, enter your:

•First Name and Last Name - As shown on your personal credit card

•Date of Birth

•Phone Number - Enter numbers only; no dashes, parentheses, letters, etc.

•Email Address

•Credit Card Number

•Credit Card Billing Address, City, State, Zip Code - Must be the billing address associated with the credit card number.

8.If true, check the box I certify this practice is HIPAA compliant.

9.Before completing the last step verify that your information is correct.

10.Click Validate.

•If all three items are a green VERIFIED, congratulations you’re all finished.

•If one or more of the items are red NOT VERIFIED:

•Verify your information is correct; enter changes as needed.

•If your identity verification failed due to the credit card, try another card.

•Click Validate.

•If the validation still fails, repeat this process with a different provider.

•If still no success, click Get Help.

 

You have up to 3 attempts before your account is locked. If that occurs, click Get Help.