PracticeFusion DirectTrust Activation

The DirectTrust Activation enables you to send Direct messages to providers outside of your practice who are also part of the DirectTrust network.

 

Security is the key component that distinguishes Direct messaging from regular email. In order to exchange Direct messages both the sender and receiver need to validate “who they say they are”. This is accomplished by verifying the identity of each user before issuing a Direct address to them.

 

The identity verification can be accomplished in one of two ways which is determined by your EHR software vendor:

Organizational Level (most common)

Address Level

 

For Organizational Level, only one person (the practice representative) completes the DirectTrust Activation process. That person is then responsible to verify the identity of other users given a Direct address at the practice. Typically, a person’s identity is verified during the hiring process so no further action is usually needed by the representative (e.g. I9 Employment form, copy of passport or driver’s license).

 

For Address Level, every person receiving a Direct address must complete the DirectTrust Activation process.

 

The DirectTrust Activation process consists of three parts:

Government ID verification (NPI number)

Financial ID verification (credit card)

Confirmation number and voice recording

 

 

All the sections of this process pertain to a single “person”. It’s that person’s identity that is being verified, not the practice.

 

Concerned about using your credit card? Don’t be, this is simply an identity verification and does not affect your credit report or credit score. There is no charge to your card. All the information is kept secure through encryption and your credit card number is not saved.

 

The practice representative must have an individual National Provider ID (NPI) and a personal credit card.

 

If the representative leaves the practice, another person needs to assume the role and complete this identity verification process.

 

DirectTrust Activation

1.Refer to the instructions provided by PracticeFusion.